Technical Support Channels
A 60–Minute Support Ticket Response Guarantee
We offer a 60–minute response time warranty for every ticket or e–mail that you submit to the help desk staff. We will swiftly reply to all the typical enquiries and forward the case to our system administrators if further assistance is needed. If you make use of the Administration Services package, we’ll perform any of the included tasks at a time that has been discussed with you upfront.
An Excellent Client Care Service
Our technical support team will be online for you 24x7 should you need help while working with the Web Site Control Panel or with any of the applications that we have preinstalled for you on the dedicated hosting server. What is more if you require assistance handling the ordinary admin tasks on your dedicated hosting server, you can have a glimpse at our Administration Services package, which includes backup storage space, weekly OS updates, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, etcetera.
An Easy–to–Navigate Help Area
Our Web Site Control Panel is preinstalled for each Linux dedicated servers hosting package. Among its characteristics is a rather convenient integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most how–to articles have video versions that demonstrate all the actions that you can perform in a very illustrative manner. You can find all the educational articles and the video tutorials in the upper right corner of each Web Site Control Panel section.