The access to the customer and technical support that a website hosting company offers will tell you a lot about the services which they offer too. In case you can use just emails and / or tickets, you have most probably found some reseller and not the actual web hosting supplier. When this is the case, you will have to wait for a couple of days to have a problem resolved as your reseller may not be checking their communication regularly or they may have to contact the actual hosting company for extra assistance. If the provider offers you different options for communication with fast response time which are available at any moment, they're almost certainly the top provider, not only a reseller. So you'll enjoy prompt assistance and quality support since they'll have instant access to the servers where your account will be created. No matter what the issue - sales or technical, it is generally much better to communicate with your website hosting company directly using your favourite way of communication.
24/7 Customer Support in Website Hosting
We acknowledge the importance of receiving assistance in a timely manner, that's why our website hosting
services include 24/7 support plus various ways of contact. If you don't have an account yet, you can call us or take advantage of our live chat and talk to a live representative, in order to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up obtaining a service which you can't use effectively. If you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it requires further analysis. In contrast to the vast majority of providers out there today, we reply to all tickets within the hour, so you will not need to wait for an entire day. Our support services are accessible round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting packages
that we supply include 24/7 customer and tech support, therefore no matter what problem you have, you will be able to contact us and we will give you a hand without delay. Our guaranteed reply time for each e-mail message or trouble ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; the actual response time rarely exceeds 20 min. Furthermore, we offer phone support with a couple of local numbers around the globe and a live chat, so you're able to get in touch with us and get more details about our services even if you do not have an account yet. We can assist you with any question or a problem you have - payment methods, plan features, email configuration, web hosting account settings, etcetera. If you use our services, you will not ever experience an issue where you should wait for a few days to get a problem resolved like you will need to do with numerous other companies.
24/7 Customer Support in VPS
In case you buy a virtual private server
from us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find several local telephone numbers in the USA, the United Kingdom and Australia plus a live chat service. When you're an existing customer and you require assistance with a technical issue which requires additional time to analyze or resolve, you are able to open a ticket through your billing account or you will be able to send an e-mail and we will handle the trouble and send you a response within 1 hour. The response time is warranted 24/7, including weekends and holidays, still for many problems it takes less than half an hour to get support. The support service covers your VPS plus all of the pre-installed software it comes with, so if you'd like to have help with third-party apps, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
We know how important it is to receive quick support in general, let alone if you manage an entire server, that's why every single dedicated server
that we supply comes with 24/7 support with one-hour answer time guarantee regardless of the matter. The service is 100 % free for any type of issues with the server or the software that was installed from our admins during the setup, so you'll be able to contact us as many times as you would like, even during holidays. You can either open a ticket from your billing area or you can send an e-mail, and the actual response time for either rarely exceeds 30 minutes since we have administrators available twenty-four-seven. In case you want general information about our servers or you've got a billing question/issue, you may also call one of the local phone numbers that we have on as many as three different continents or you may use our live chat service and speak to an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you'll be able to include to your server package from the billing Control Panel.