Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center section built into MSRV Technical Services’s Web Site Control Panel features a collection of help articles and frequently asked questions. Aimed towards fixing any common problem that you may come across, they are compiled by our support team of knowledgeable technicians.

  • Top quality support service

  • How–To Video Clips

  • For all of you who want to find out how to resolve a regularly experienced problem by watching a training video, we’ve added a collection of video tutorials to our Web Site Control Panel. All the training videos are short and simple to follow. They offer you visual presentations of various site management operations.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a 24–7 customer support service and a sixty–minute ticket response time guarantee. Our seasoned tech support engineers will be at your disposal day and night to respond to your queries and to take care of any issue that you may stumble upon. Simply send a tech support request from the Help Center and we will respond back to you instantly.