There are a number of ways in which you can get in touch with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you opt for is a support ticket system. It’s the least complicated means of communication for several reasons. In the event that no tech support engineer is free at the moment and they’re all busy, a phone call may not be replied to, but a ticket will invariably be received. Besides, you can copy/paste large pieces of information without the need to worry about misprints, and if a particular problem needs more time to be sorted out or a number of responses need to be exchanged, all the info will be in one and the same location, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, which implies that if you need to provide information or to adhere to instructions, you’ll have to use no less than 2 separate admin dashboards and this number can rise in case you’d like to administer multiple domain names. Also, a lot of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.
Integrated Ticketing System in Website Hosting
Our Linux website hosting packages include an integrated support ticket system, which is included in our in-house built Hepsia Control Panel. In contrast with other comparable tools, Hepsia enables you to manage everything connected with the web hosting service itself in the exact same location – invoices, website files, emails, support tickets, etc., avoiding the necessity to sign in and out of different admin interfaces. In the event that you have any technical or pre-sales questions or any problems, you can submit a ticket with just several clicks of the mouse without the need to leave your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a number of educative articles, which will provide you with additional information and which may help you fix any particular issue even before you open a ticket. We guarantee a response time of no more than one hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting packages, was designed with the idea that you should be able to manage everything connected to your account from one single location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have an inquiry or face a problem, you can touch base with our technical support team momentarily without having to sign into an entirely different admin console. You can browse through your files or check various settings in your account while you submit a new ticket or read the response to an older one. In case you have a multitude of tickets and you wish to find a particular one, you can make use of the intelligent search functionality, which is available in the Help section. We guarantee that you will receive a reply in less than 1 hour regardless of the nature of your query or problem.