There are a number of ways in which you can get in touch with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you opt for is a support ticket system. It’s the least complicated means of communication for several reasons. In the event that no tech support engineer is free at the moment and they’re all busy, a phone call may not be replied to, but a ticket will invariably be received. Besides, you can copy/paste large pieces of information without the need to worry about misprints, and if a particular problem needs more time to be sorted out or a number of responses need to be exchanged, all the info will be in one and the same location, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, which implies that if you need to provide information or to adhere to instructions, you’ll have to use no less than 2 separate admin dashboards and this number can rise in case you’d like to administer multiple domain names. Also, a lot of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.