When your hosting company provides live chat support, you're able to speak to a representative live and learn helpful info or get an issue resolved promptly. The key advantage of using chat instead of calling to consult with a live person is that you'll need only a computer with Internet connection, which means that you won't pay any rates in case you are in a different state or country. Furthermore, it will be much simpler to copy and paste data such as domain names, usernames or error messages i.e. details that are sometimes hard to share with the other party on the phone. The real-time chat is also a considerably faster solution to contact your hosting provider's support team compared to using a ticketing system. What's more, in case some problem requires more time to be taken care of, you'll be able to do something else entirely while you wait for support on the live chat, therefore you won't waste time - something that's not possible if you're on the telephone.