When your hosting company provides live chat support, you're able to speak to a representative live and learn helpful info or get an issue resolved promptly. The key advantage of using chat instead of calling to consult with a live person is that you'll need only a computer with Internet connection, which means that you won't pay any rates in case you are in a different state or country. Furthermore, it will be much simpler to copy and paste data such as domain names, usernames or error messages i.e. details that are sometimes hard to share with the other party on the phone. The real-time chat is also a considerably faster solution to contact your hosting provider's support team compared to using a ticketing system. What's more, in case some problem requires more time to be taken care of, you'll be able to do something else entirely while you wait for support on the live chat, therefore you won't waste time - something that's not possible if you're on the telephone.
Live Chat Support in Website Hosting
Together with the phone and ticket support, we supply live chat support as well. You are able to contact us every day, which includes holidays and weekends, and we will give you more information about the Linux website hosting packages that we offer in case you are not a customer yet, or about common and billing questions when you already have an account. Although for strictly tech matters you will have to open a ticket to our tech support team, because such issues will need more time to be resolved, you can still get in touch with us on our live chat for some technical details. For example, we're able to assist you to set up an email address in your email client or troubleshoot numerous issues, saving you considerable time. Even when our telephone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is online every single day, even on holidays and weekends. It is the most effective way to find out more about our Linux semi-dedicated hosting packages in case you do not have an account yet or to have an issue resolved in case you are a client and our customer care representatives will assist you instantly regardless of the time of the day you join our chat. In case you're unsure which package is better for your websites, if you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or in case you've got difficulties setting up an email account on your PC, you're able to get in touch with us and we will supply you with the needed details very quickly. The live chat is accessible even after our phone lines go off for the day, therefore when you have an account here, you can be certain that you will always get timely help with any question or trouble that shows up.