If you ever encounter a problem with your site and are incapable of resolving it, ask the respective web hosting company’s customer service team to assist you to get the website back online. A fast resolution would be the most optimal scenario, but many hosting companies answer within twenty four hours or even more, particularly if you are working with a reseller. Even if the problem can be resolved without much effort, your website may not function correctly or may not be accessible whatsoever for a long stretch of time, so you may lose prospective clients as it is extremely unlikely that anyone would be happy to revisit a site that is faulty. With that said, you ought to make certain not only that you can touch base with your web hosting company, but also that they can respond and assist you in a timely manner. If a web app update doesn’t go smoothly or you erase something accidentally, for example, the site should be restored promptly in order to prevent extended inaccessibility.
One-Hour Response Guarantee in Website Hosting
Our Linux website hosting packages come bundled with a sixty-minute reply guarantee, so regardless of what enquiry or predicament you might have, we’ll always be there to lend you a hand. As it is, it seldom takes more than 30 minutes to get an issue sorted out or an enquiry answered, and this is valid for both sales and technical matters. Our client service staff representatives will be at your service 24x7, even on weekends and holidays, which implies that you will obtain prompt support anytime you need it. We realize how priceless time can be, so by the time we respond to your support ticket or e-mail, we will have explored the issue and, in case we haven’t worked out a solution, we will give you more details on what you need to do on your end – if the case necessitates this. With our support services, you can be sure that there will be someone to lend you a hand instantly, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a client support ticket through your hosting Control Panel or send an email connected with your semi-dedicated server, you’ll get an answer within maximum sixty minutes. You can contact us at any time in regards to billing, technical or general matters and considering that we will be at your disposal 24/7, you will always get help in a timely fashion. Depending on the specific issue or question, we’ll give you more information, eliminate the predicament if it’s been caused by something that’s within our reach or advise you on how to proceed if you have to fine-tune a certain setting for an Internet app that we don’t have access to. You can just forget about waiting around for a whole day for each single reply. As it is, in the majority of cases we answer emails and tickets within no more than 20 to 25 minutes.