Although this isn't the mainfactor to help you recognize a reliable website hosting provider from a bad one and a reseller from a real supplier, being able to call and talk to a live person is an indicator that you are not working with a one-person company and that you can get in touch with somebody when you need assistance. The telephone support for web hosting services may vary from standard to dedicated, which means that the problems that can be resolved through a call differ based on the particular company. Generally, these issues are more basic and include billing or first level tech issues as more difficult problems generally require a support ticket where both you and the system administrators can follow what's going on with a given issue. However, having the option to call your provider can save you a lot of time and efforts for the multitude of tiny problems which may eventually show up when you manage your website hosting account.
Phone Support in Website Hosting
Because we have live telephone support 14 hours every day, you'll be able to contact us and talk to one of our customer support representatives to learn more about all of the Linux website hosting packages
that we supply and ensure that our servers meet the system requirements for your sites prior to purchasing anything. For your convenience, we now have phone numbers on 3 continents so that you will be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you're already an existing customer, you can call about general and billing issues, or even about some tech ones. In case the situation is strictly technical or it requires longer time to investigate, you'll have to go through our ticketing system, that will allow both you and our technical support crew to track the information supplied by either side.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hours per day as part of the support services for every single semi-dedicated server
plan that we offer. Considering that some issues are more complex and time-consuming, you'll have to open a support ticket if you experience such a problem, still for all billing, general or small-scale tech issues you can always call us and we will assist you right away in order to save you the time you will have to spend on opening a support ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your sites on our top-notch cloud platform or you are able to receive any other general info about our semi-dedicated services. We now have local phone numbers in the U.S.A., the United Kingdom and Australia as well as a worldwide number, so you can call the one that is nearer to your location.